ITIL® 4 Specialist: Drive Stakeholder Value – eLearning+
Course Description 
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation.
Discover the ITIL 4 Specialist: Drive Stakeholder Value course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hour content
- Mobile-optimised
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Case studies
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Practical exercises
What you will learn
- Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
- Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
- Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
- Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
- Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
- Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
- Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
- Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
- Foster positive stakeholder relationships through effective communication and collaboration.
Audience
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
What’s Included
- Official eBook
- Exam voucher
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers
- Free exam re-take
- Official Mock Exam
Exam
- 40 questions
- 90 minutes
- Multiple choice
- Closed book
- Minimum required score to pass: (70%)
Certification requirements
- Training through an Accredited Training Organisation or official eLearning course
- ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
Summary
- Bite-sized learning modules – Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
- Interactive & engaging content – Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
- Self-directed learning – Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
- Learn at your own speed – Enjoy closed captioning and adjustable player settings. This personalised approach ensures a comfortable and effective learning experience for everyone.
- Progress tracking – Stay on top of your learning with real-time progress tracking. Make the best of knowledge checks to ensure you grasp the material as you progress.
- Structured learning objectives – Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
- Embedded ITIL 4 glossary – Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
- Canvas integration – Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
Learning Resource Kit
- Expertly crafted content – Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.
- Up-to-date and reliable – Rest assured, all your study materials are always current and in sync with the official exams.
- Accessible Learning – The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse learning resources – Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
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