ITIL Foundation Bridge (Version 5)
Price: $900.00 (ex. GST)
Code: ITILv5 FND-Bridge
Duration: 1 day
Location: Virtual Classroom (AEDT)
Schedule:
  • 19/10/2026 - 19/10/2026
  • 16/11/2026 - 16/11/2026
  • 14/12/2026 - 14/12/2026
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ITIL® Foundation Bridge (Version 5) Course and exam

Overview

A fast, focused route for ITIL 4 certification holders to upgrade to ITIL Foundation (Version 5), concentrating only on the updates introduced in ITIL Foundation (Version 5).
  • Stay current with confidence – Demonstrate your understanding of the key enhancements introduced in ITIL (Version 5) and your ability to apply them in modern digital environments.
  • Validate your expertise – Build on your ITIL 4 certification and strengthen your expertise in digital product and service management in line with the latest ITIL evolution.
  • Advance your professional profile –  Strengthen your credibility and remain competitive as organizations evolve in increasingly complex and AI-enabled landscapes.

At a glance

  • For ITIL 4 certification holders
  • Focuses on key foundation-level updates
  • A fast, cost-effective upgrade
  • Exam available in English

What you will learn

  • Key enhancements in ITIL (Version 5) – Understand what has changed since ITIL 4. Focus only on the new and refined concepts, terminology, and structural updates introduced in ITIL Foundation (Version 5).
  • Digital product and service management evolution – Explore how the new ITIL reflects modern digital and AI-enabled environments. Understand how increasing complexity shapes digital product and service management across their lifecycle.
  • Updated language and core concepts – Gain clarity on the updated terminology and principles shaping ITIL (Version 5), ensuring confident communication across teams, partners, and stakeholders.
  • Enhanced value creation approach – Discover how ITIL (Version 5) reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery, and measurable outcomes.
  • Applying ITIL (Version 5) in practice – Learn how to integrate the enhancements into your existing ITIL knowledge and apply the updated guidance to improve collaboration, performance, and results.

What skills will you acquire?

  • Applying ITIL (Version 5) updates – Confidently interpret and apply the updates introduced in ITIL (Version 5) without repeating previously covered ITIL content.
  • Managing digital and AI complexity – Understand how ITIL evolved to support modern digital product and service management, including the impact of AI and emerging technologies.
  • Strengthening value-focused practice – Apply updated guidance to improve alignment, performance, and measurable outcomes across products and services.

Want to know what ITILv5 Foundation will do for you personally?

See your personalised picture. Tell us your role and your current challenges — we’ll show you exactly where and how it benefits you.

ITIL5 Foundation Benefits — open the quick check

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Take our 3-minute readiness check — 15 quick questions, instant result, no sign-up needed.

ITILv5 FND-Bridge Prerequisite Check — open the quick check

What is included

  • Official eBook – A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
  • Learning Resource Kit – The Official Training Materials for ITIL Foundation (Version 5). It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
  • Exam voucher

Exam & Certification information

  • Covers ITIL (Version 5) updates only. Minimum required score to pass: 65%
  • 20 questions
  • Multiple choice
  • 30 minutes
  • Closed book

Why Train with Advanced Training?

  • Over 20 years of corporate training excellence in Australia.
  • Industry-expert instructors with hands-on ITIL implementation experience.
  • Practical exercises that link theory directly to your organisational context.
  • Training that goes beyond exam prep — designed for measurable workplace impact.
  • One of the few Australian-owned training providers delivering vendor-accredited curriculum and certification.

ITIL v4 Foundation isn’t just knowledge — it’s a performance upgrade for your organisation.


Flexible Attendance Options

  • Self-Paced Online – 3 months’ access to the full e-learning course; learn anytime, anywhere.
  • Public Live Online – Scheduled dates throughout the year, led live by our expert instructors.
  • In-House:
    • Classroom – On-site training for your team, on your preferred dates.
    • Online – Private live online delivery, on your preferred dates.

If you feel you require anything Project Management related including change management, sponsor, steering-committee and business-case setup, our sister company MadiTech Consulting specialising in all things project management.

Further Resources

Want to learn more about the benefits of ITIL? You can further read blog articles below

ITIL® and the Swirl are registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved

Product and service management

  • Define service, product, digital product and digital service as a key concept of digital product and service management
  • Define the ITIL Product and Service Lifecyde as a key concept of digital product and service management

Service offering

  • Define service offering, service actions, transfer of goods, and access to resources
  • Explain service offering, service actions, transfer of goods, an access to resources

Value co-creation

 

By the end of this module, you will be able to:

  • understand the key differences between ITIL 4 and ITIL Foundation (Version 5)
  • define the key concepts of service, product, digital product, and digital service
  • explain the ITIL Product and Service Lifecycle
  • define and explain service offerings, including service actions, transfer of goods, and access to resources
  • understand value co-creation, including value, cost, risk and outcome.
  • Define organization, service provider, service consumer, and
    digital product vendor as key concepts of service relationships
  • Define basic, cooperative, and collaborative (partnership) service
    relationship as key concepts of service relationships
  • Define the service journey as a key concept of service
    relationships
  • Define sponsor, customer, and user roles as key concepts of
    service relationships
  • Define service quality and service level as key concepts of service
    relationships
  • Define Service Level Agreement (SLA) as a key concept of service
    relationships
  • Understand the role of service provider, service consumer, and
    digital product vendor in service relationships
  • Understand the difference between basic, cooperative, and
    collaborative (partnership) service relationships
  • Explain utility, warranty, user experience, and sustainability as key
    concepts of service relationships

 

By the end of this module, you will be able to:

  • define the key concepts of organization, service provider, service consumer, and digital product vendor
  • define and distinguish basic, cooperative, and collaborative (partnership) service relationships
  • define the concept of the service journey define the roles of sponsor, customer, and user
  • define service quality and service level define a Service Level Agreement (SLA)
  • understand the roles of service providers, service consumers, and digital product vendors within service relationships.

Components of the ITIL Value System

  • Know the components of the ITIL Value System and their role in an organization: Guiding principles, Governance, value chain, Management practices, Continual improvement
  • Explain the ITIL Value System (ITIL VS) and its purpose

 

By the end of this module, you will be able to:

  • know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
  • explain the ITIL Value System and its purpose in enabling value co-creation through products and services.

Governance

  • Define governance
  • Explain the enabling nature and the activities of governance

 

By the end of this module, you will be able to:

  • define governance and its role in directing and controlling an
    organization
  • explain the enabling nature of governance and the key activities
    through which governance supports value co-creation.

The ITIL Guiding Principles

  • Describe the interaction of the ITIL Guiding Principles and how they work together

 

By the end of this module, you will be able to:

  • explain how the ITIL Guiding Principles should be applied in
    different contexts
  • describe how the ITIL Guiding Principles interact to support
    effective decision-making and continual improvement
  • explain how feedback contributes to value co-creation.
  • Introduction to ITIL Product and Service Lifecycle
  • Purpose of the ITIL Product and Service Lifecycle management activities
  • Value chain
  • Management practices

 

By the end of this module, you will be able to:

  • identify the purpose of each ITIL Product and Service Lifecycle management activity within the value chain
  • recall key terms and definitions related to value chain activities
  • explain how value chain activities are supported by management practices to enable value creation
  • understand the role of management practices within the ITIL Value System
  • explain the structure and benefits of the Official ITIL Practice Guides.
  • Key concepts of value stream mapping and management
  • Purpose of value stream mapping and management

 

By the end of this module, you will be able to:

  • know the purpose and key concepts of value stream mapping and management
  • understand the relationship between value stream mapping and value stream management.

The ITIL Continual Improvement Model

  • List the steps of the ITIL Continual Improvement Model
  • Understand the steps of the ITIL Continual Improvement Model
  • Describe continual improvement within the ITIL Value System and its role in the organization

 

By the end of this module, you will be able to:

  • describe continual improvement within the ITIL Value System and its role in organizations
  • understand the steps of the ITIL Continual Improvement Model.
  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal factors and External factors
  • Introduction to Al
  • ITIL AI Governance

 

By the end of this module, you will be able to:

  • explain the ITIL Four Dimensions of Product and Service Management
    and their importance in a holistic approach
  • understand how Al can assist in the product and service lifecycle
  • understand the ITIL AI Capability Model.

ITIL and DevOps

  • Understand how ITIL and DevOps can be used together
  • Understand how ITIL and DevOps are complementary in the management of the product and service lifecycle

 

ITIL and PRINCE2

  • Understand why project management is important in ITIL
  • Understand how ITIL and PRINCE2 are complementary in the management of the product and service lifecycle

 

By the end of this module, you will be able to:

  • understand how ITIL and DevOps complement each other across the product and service lifecycle
  • recognize how ITIL practices can effectively collaborate with DevOps ways of working
  • understand why project management is important when applying ITIL practices
  • understand how ITIL and PRINCE2 are complementary in the management of the product and service lifecycle.

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FAQ'S

ITIL certification can provide a range of benefits for those seeking a career in IT service management. Getting certified provides you with the knowledge you need and gives you an edge over other job candidates so you can advance your career.

Advanced Training’s ITIL 4 Foundation course runs across two days and is available remotely through our virtual classroom. You can learn more about this course here.

If you’re seeing instructor-led training for ITIL, Advanced Training offers a range of remote training courses across Australia that are led by experienced instructors. We make it possible for anyone with reliable internet access to complete ITIL training no matter where they’re located.

You can become an ITIL specialist by completing the necessary training courses and passing the exam for ITIL certification. The team at Advanced Training can recommend the best ITIL courses that align with your career path and enable you to specialise in your chosen area.

ITIL v3 and ITIL v4 differ in various ways. ITIL v4 reduces the guiding principles from 9 to 7, replaces the service lifecycle with the service value system, and makes other changes that update ITIL for today’s digital age.

We accept a range of payment methods to make course payment as easy as possible, including Visa, MasterCard, Amex and Openpay.

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