ITILยฎ 4 Leader: Digital and IT Strategy
Course Descriptionย 
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.
ITIL 4 Leader: Digital and IT Strategy course
- Interactive
- Device-friendly
- 8-10 hour content
- Mobile-optimised
- Case studies
- Practical exercises
What you will learn
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Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
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Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
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Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
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Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
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Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
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Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers’ evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
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Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
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Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
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Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.
What skills will you acquire?
Strategy
- Understand how to formulate strategic goals and adopt the courses of action and allocation of resources into tactical and operational plans.
Service Operation
- Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Digital Transformation
- Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, manage and lead plans.
Audience
- IT Specialist: Changes
- IT Specialist: Operations
- IT manager: Development
- IT manager: Operations
- IT Leader
- IT Service Manager
What’s Included
- Official eBook
- Exam voucher
- Learning Resource Kit
- Auto-marked sample papers
Exam
- 30 questions
- 60 minutes
- Multiple choice
- Closed book
- Minimum required score to pass: (70%)
Certification requirements
- Training through an Accredited Training Organisation or official eLearning course
ITIL Foundation or ITIL 4 Managing Professional Transition Certificate
Learning Resource Kit
- Expertly crafted content – Course materials are created by experts ensuring that the content is accurate, comprehensive and directly aligned with requirements.
- Up-to-date and reliable – Rest assured, all your study materials are always current and in sync with the official exams.
- Accessible Learning – The materials are easily accessible through our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
- Diverse learning resources – Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences, including workbooks for in-depth study and Quick Reference Guide.
ITILยฎ and the Swirl are registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved
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