Certified Service Desk Support Technician

Price: $3,500.00 (ex. GST)
Duration: 2 days
Location: Virtual Classroom (AEST)
Schedule: Virtual Classroom (AEST)
  • 01/08/2024 - 02/08/2024
  • 14/11/2024 - 15/11/2024
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General Description

The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are accurately recording and updating requests and installing and configuring IT equipment.

Communication is vital for a Service Desk Technician as they must interact with technical and non-technical individuals. This service desk course will help you to learn all of these skills which will give you the confidence to become a professional IT Support Technician.

Who Should Attend

This IT support training course is for:

  • Anyone looking to become a Service Desk Technician
  • Anyone who wants to improve their IT Service Skills
  • Wants to work on the line of IT Support
  • Anyone who delivers internal IT support
  • Anyone who delivers external IT support


There are no prerequisites for this Service Desk training course.

What’s included in this Helpdesk Training Course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

Course Outline

This technical course has been designed to help delegates understand how to become a Service Desk Support Technician and learn the vital techniques to fulfil this role.

The following subjects will be taught during this course:

  • Understanding the role of a Service Desk Support Technician
  • Understanding the terminology of Service Desk support
  • Learning how to record, update and document requests
  • Learning how to resolve any IT related incidents
  • Creating user accounts and resetting passwords
  • Learning how to upgrade several types of software


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