Administering Cisco Unified Communications Manager

Price: $3,750.00 (ex. GST)
Code: ACUCM 8.0
Duration: 3 days
Location: Virtual Classroom (AEDT)
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Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System from both a Level 1 and Level 2 support perspective. The course teaches the concepts of IP of the system from the perspective of server administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and quickly moves the learner forward into an understanding of the system concepts: clustering, user configuration, phone configuration, route plans, digit manipulation, call admission control, survivability, media resource, and phone features. All of these system concepts are important in supporting IP telephony in the enterprise network.

Course Objectives:

After completing this course, the student will be able to:

  • explain Cisco Unified Communications Manager from a Level 1 and Level 2 support perspective
  • explain the system, services, and features of Cisco Unified Communications Manager
  • explain the importance and configuration of redundancy and high availability in the enterprise network
  • configure basic phone and user options
  • use the BAT to add phones and users
  • explain route patterns, gateways, and trunks
  • configure conferencing, MOH, and other media resources
  • configure phone features, hunt groups, and services.

Course Outline:

Lesson 1: Introduction to IP Telephony
Topic 1A: Exploring IP Telephony
Topic 1B: Describing Deployment Models
Topic 1C: Understanding Advanced Multisite Features

Lesson 2: Defining the Basic Configuration
Topic 2A: Logging In to Cisco Unified Communications Manager
Topic 2B: Examining Basic Server Configuration
Topic 2C: Describing Multilevel Administration
Topic 2D: Configuring DRS Backup and Restore Procedures

Lesson 3: User Administration
Topic 3A: Understanding User Configuration
Topic 3B: Using the User Web Pages

Lesson 4: Preparation for Phone Registration
Topic 4A: Configuring System Parameters
Topic 4B: Supporting Cisco Unified IP Phones
Topic 4C: Exploring Phone Registration and Cisco Unified IP Phones
Topic 4D: Utilizing the Bulk Administration Tool (BAT)

Lesson 5: Basic Route Plan Configuration
Topic 5A: Implementing Dial Plan Connectivity
Topic 5B: Creating Route Patterns

Lesson 6: Route Filters and Digit Manipulation
Topic 6A: Configuring Translation Patterns and Route Filters
Topic 6B: Understanding Digit Manipulation

Lesson 7: Class of Control
Topic 7A: Defining Class of Control
Topic 7B: Using Class of Control Features

Lesson 8: Understanding Media Resources
Topic 8A: Defining Media Resources
Topic 8B: Exploring Media Resource Management

Lesson 9: Features and Services
Topic 9A: Describing Basic Features
Topic 9B: Exploring Hunt Groups
Topic 9C: Describing Phone Services

On-Site Training

If you need training for three or more people, ask us about training at your site. You can enjoy the convenience of reduced travel cost and time, as well as a familiar environment for your staff. Additionally, we can customise the course for your business needs.


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